Bad support service… Cannot arrive at financing manager. Become re-finance processes. Turned-in most of the documentation, overlooked 5 closings. However waiting! Taking a loss. Difficult customer support. Crappy deal! Just how did they arrived at 4.5 million from inside the transformation? Pose a question to your States Attorney Work environment.
They keep going me to the loan processors
Terrible support service. I was referring to a good re-finance as zero nearer to closure than simply I became inside Summer. Customer care are a joke. They just import me to each person, i am also bounced to for example a baseball. Really distressed and you may upset and you may was moving my personal home loan today. Do not highly recommend The brand new Rez whatsoever.
My personal financing are with Ditech plus it are offered so you can The latest Rez
Don’t use NEWREZ….most significant mistake We have made. Come trying to refi. As May these days it is October nevertheless waiting. You will find delivered an equivalent documentation into the several times. Can not visited some one by mobile phone. My personal loan is actually accepted two months in the past nonetheless prepared. The firm is actually a joke go somewhere else.
The Rez is the terrible mortgage company!! The brand new Rez entitled and you will accessible to refi my personal financing within a good all the way down interest rate. The mortgage Officer Ryan told me it could be simple no problem. The guy also said no need for another assessment due to the fact loan was only 12 months old therefore we weren’t bringing one more money aside! HA… 5 weeks later on he is requesting docs it already have. The borrowed funds Processor cannot see the docs We publish on their safer web site. This new undoubtedly terrible financial You will find ever before worked with! Save yourself the new anger and get some other bank!!
NewRez/Shellpoint obtained our home loan of Ditech. installment loans, San Jose Basic commission so you can NewRez was a student in , and this we arranged through the NewRez web site to have automated payments into firstly monthly. All ran really until . It never took the fresh percentage which had been supposed to be pulled from our savings account! I didn’t find until i got a call towards the out of certain strange amount saying these people were NewRez, did not keep in touch with her or him once we did not admit the amount. Looked at the membership on the web through their site and lower and you may behold this new October percentage had not come instantly gotten! Had to the cell phone with NewRez customer service instantaneously to get out that was happening and you can are told it absolutely was specific form of glitch. Actually, repayments being mobile to possess payment perfectly as the ! Discover many profit brand new checking account because of it! We spoke which have two other people toward , into 2nd individual taking the payment over the telephone that have the declaration from this lady there will be zero late fees, no payment also it will be ACH. It is currently and on the webpage its exhibiting me that it is an unapplied percentage! What the heck, here is the October step one commission and really should were applied as a result Instantly on . So we log in to the phone again with them now and inquire what’s going on? Is told one she would immediately demand it is placed on brand new October percentage and you’re not late I contacted all of our financial immediately after talking-to NewRez toward and you may the lending company told you no attempt at the fee is asked from the NewRez/Shellpoint, it (the bank) aren’t closing people payment and we provides a good amount of currency to cover cuatro many years of repayments! You will find lower than one year left on this subject initial financial and they are surely offered going to the county lawyer general’s work environment, the better organization bureau, choosing a legal professional and you may using it regarding today. The online membership with NewRez suggests another commission becoming auto-paid down is defined to possess The fall of step 1, but if i you will need to go through the arranged automatic costs, they confides in us we simply cannot because the membership was past due. This is so that incorrect on of many membership! I’ve Never been later in 30 years with our financial fee and now we has a perfect credit rating more 850! Are they now browsing fuck our very own credit score? Avoid Them!